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  1. Linguaskill
  2. User Guide and Resources
  3. Troubleshooting

Troubleshooting

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  • Why are no results available in the test portal for my session?
    If your candidates' results are not available, it's possible that they have not completed the test. In the first instance, please check y...
  • My candidate is unable to log in, what should I do?
    If you have a candidate who is unable to log in to Metrica, please try the following: Please check that the candidate is trying to acces...
  • I have deleted my default session. What should I do?
    All Agents have a default session set up when they are first created. If you have deleted your default session, you can set up a new one ...

For frequently asked questions please refer to the FAQs for Agents section.

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About Us

The Customer Support team provides support for test takers, authorised agents, teachers and anyone else with a question about Linguaskill, products and services. We're available 24 hours a day, 7 days a week.

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