Linguaskill Speaking tests have five parts. If three or more parts cannot be marked due to audio quality issues, the test will be classed as Unmarkable. If you run results report against such a test, the result will appear as an asterisk (*), indicating that it could not be marked.
Unmarkable speaking tests are usually caused by incorrect hardware or microphone setup so please make sure you follow our recommended steps before starting the test to avoid a Speaking test being classed as unmarkable:
In the unlikely event that a test is classed as unmarkable due to a technical error on our side, you may request a replacement test credit using the form below. Please note that we reserve the right to refuse to issue a replacement test credit where the problem was caused by failure to complete the test set-up procedure before the test.
Once you have submitted a request, one of the Multi-Level Testing Admin Team will be in touch.