What is Talview?

AI Remote Proctoring is designed to enhance our test platform through the Talview Proctoring Engine where candidate’s test environment is monitored using AI. The proctoring detailed reports with video recording giving a credibility score against every candidate. This is a robust solution enabling our customers to scale their business at minimum cost.

• Video & Audio recording of the candidate’s test environment.
•  Photo ID verification
• Window Focus Switch Detection.
• Geo Tagging
• Block Copy & Paste
• Automated Alerts to candidates
• AI (artificial intelligence) based incident tracking.
• Proctoring Score with Report (High, Medium, Low)

Agent Responsibilities

For all candidates:

• Review the environment check video
• Review the identify document pictures

For candidates marked as Medium or Low:

• Review the flags and determine if mal practice has taken place
• Where mal practice has taken place submit a report to Cambridge to have the score zeroed (candidates should not be refunded)

Signing up with Talview and purchasing more tokens

• This process has a 2 day SLA so agents should be advised to leave plenty of time
• The same form should be used for purchasing more credits, which also has a 2 day SLA
• Minimum purchase is 100 credits
• Single Skill has a 90 minute timer
• Bundle Skill has a 4 hour timer (must be used in one sitting)

Sign up with Talview here

Complete the form with the following details:

Summary: New Client Request or Token Purchase

Business Name: Institution Name

Agent/Client Code: Institution ID

Agent/Client Email address: your contact email address

Requirement: New agent account setup or existing agent purchasing more tokens

Request Type: Single skill or Bundle

Quantity: Number of tokens (100 minimum)

Logging into Talview

Please see the How to login to Talview video for details.

Setting up a session

• There is only a ‘light’ integration between Talview and Metrica so agents will need to create sessions in both Talview and Metrica
• We recommend creating separate sessions in Metrica for Talview to make results processing easier and these sessions should be set up in a particular way using the bulk upload feature:
• Use a separate ‘Remote’ or  ‘At Home’ venue
• Ensure that you use the candidate’s email address as the Candidate Login for Metrica – this is essential for Talview especially for multiple skill tests
• Disable the timer (there is a time in Talview)

• Set the results to be withheld from Candidates

Single Skill tests allow you to test one Linguaskill component at a time, with a 90 minute timer.

Bundle tests allow you to test multiple tests in the same sitting, with a 4 hour timer.

If you wish to do multiple skills for a candidate, but at different times, for example on different days, you will need to use the Single Skill type each time.  The Bundle allows for the tests to be done within the 4 hour timer so they have to be done within that window.  Please see the instructions for each type below depending on your needs:

Candidate Experience

Please see the Talview Candidate Guidelines document.

Agents will give candidates:

• Custom link to Talview
• Talview Verification Code
• Metrica Entry Code or Username, Password and Institution ID.

Talview is available in the following Languages (Metrica and the Linguaskill Test is always in English):

• English
• Spanish
• French
• Italian
• Portuguese
• Romanian

Candidates should select their preferred language before entering their verification code:

Results Review

Please see the Talview Agent Guidelines - Results Review document and the How to review Proview ratings video for details on results review.

Issues with Talview

If the support issue is related to Talview, Agents should contact Talview customer service.
Talview have service on hand 24/7 365 days a year to support Agents. Tickets can be raised here.
For support issues related to the Linguaskill test, please contact the Linguaskill Helpdesk in the
normal way.