Speaking Test Setup - Troubleshooting Guide

If the recording isn't successful, you may see an error:

If you are getting this error, or otherwise having problems getting the microphone to work, please check each of the following:

The headset is set up correctly

View the guide for this here. 

The following points need to be checked:

• Ensure you only have one headset enabled
• Adjust PC and Headset Volume
• Check the headset can record
• Ensure the microphone is neither too close or too far from the candidate's mouth
• The settings in any Third Party Sound Controller Applications are correct, or the application is disabled

Flash is set up correctly

View the guide for this here.

The following points need to be checked:

• Flash is installed and enabled
• Flash has access to the microphone
• Flash Microphone settings have the record volume set to maximum

Once you have checked each of the above settings and they're all set correctly, you can try the recording check on the test again to check it is now working okay.

If the error still occurs, please try the following steps:

1. Re-installing Flash by navigating to the Flash Player Help website.

2. Closing the test browser window and loading it up again

Further Support

If you are unable to get the recording to work after following these steps, please contact us for further assistance on:

+44(0) 1223 553997