Ensure you only have one headset enabled
You must ensure only the headset the candidate will be using for the test is enabled on the computer, and no other headphones or microphones.
It is common for Laptops to have built in speakers and microphones. These will need to be disabled for the test.
Please find steps for checking this for your Operating System here:
Windows 7, 8.1 & 10
Follow these steps to ensure only the headset is enabled:
1. Ensure the headset to be used for the test is plugged in to the computer
2. In the Windows Task Bar, Right Click on the Speaker Icon
3. Click Playback devices
4. This will display a list of the audio playback devices on this computer. Right click on any devices that are not the headset the candidate will use, and click Disable.
5. Only the headset should be left enabled
6. Click on the Recording tab to see the recording devices on this computer. Similar to the above steps, if there are any other recording devices, they will need to be disabled before the test.
1. If you need to re-enable any other devices after the test, right click in the window and click Show Disabled Devices
2. Right Click on the required device and click Enable
Adjust PC and Headset Volume
There are three places where the volume of the test can be controlled. You will need to ensure the volume is turned up in all of these locations:
- PC's / Laptop's volume - ensure this is set to a suitable level before starting the test
- Volume controls physically on the headset - ensure this is set to a suitable level before starting the test, and remains at a suitable level throughout the test.
- Microphone volume in Flash - this is set as part of the Flash Setup Steps here
Check the headset can record
You can check the headset itself is working correctly by recording your voice in another program. For example, the Sound Recorder program in Windows.
Ensure the microphone is neither too far or too close from the candidate's mouth.
Ensure candidates are aware they need to wait for the recording to start before they speak their answer. The test will prompt them when the recording starts.
Third Party Sound Controller Applications
Please note if you have any Third Party Sound Controller Applications installed, the settings on there can conflict with Flash and prevent it from working. If this is the case, you will need to ensure the settings are correct, or disable this application.
This is an example screenshot of one of these applications:
Next Step: Flash Setup
Flash needs to be installed and enabled, and needs permission to use the microphone. Chrome needs to be set to allow the Microphone, Flash and Sound.
Please click Next below to continue.