If you have candidates who have already taken a test and are taking a test again you can link their accounts so that the candidates only need one login to access both tests.
How do I link existing candidate accounts?
There are two ways to do this prior to the test:
1. You can make the entry for the candidate's second test using an Entry Code.
The candidate will use the Entry Code to access their tests and will fill in their own details at the beginning of the test. If the details they enter match the details that they entered when they took their first test the system will automatically link the two accounts.
Full instructions for making an entry using an Entry Code can be found in the Adding Entries - Entry Codes article.
2. You can make the entry for the candidate's second test by searching for the candidate's existing account.
Full instructions for making an entry by searching for an existing account can be found in the Adding Existing Candidates article.
If a candidates test was not linked correctly using the methods above, it is possible for the Agent to manually link their accounts into one. This will then allow them to receive all components scores on a single Test Report.
Please note, candidates must have done all tests within 3 months of each other to appear on the same Test Report.
For this to work, the candidate's must have logged in with their actual Log In details, not just accessed with an Entry Code. If they haven't accessed with their Log In, please ask them to do this for each of their accounts first. They would have received an auto email when they originally did the test to set up a Log In.
If the candidate is unable to login now for any reason, please get in touch with us and we can do this for you.
1. As an example, this candidate has been set up with a separate account for Reading & Listening, and Writing. So when they log in to either, they'll just see the one test:
2. To merge the accounts, Impersonate the Agent can click on Reports and then Account Merge.
3. This will bring up the Duplicate Account Search window. Enter any details you have for the candidate you wish to merge accounts for. Only the First Name is mandatory, but it may be helpful to put in some additional details if that would return too many results. If the search returns more than 20 results, the system will not return results but instead prompt you to refine the search.
4. The search results will display. Click the tick box for Compare for any you think should be linked and select Compare Selected Accounts.
If you cannot find them, follow the steps under Login as the Candidate above.
5. The next screen will display which details match or not. Select any you wish to combine if needed and click Merge Selected Accounts.
6. The details for the candidate will appear for you to select the correct version. If any are wrong, click Edit and select the correct data. Once done, click Save and Complete.
7. Click OK on the subsequent confirmation messages. The accounts will now be merged into one, and the candidate can get all of these results on a single Test Report.
The other account will be inactive now.