Linguaskill Agents are provided with access to update the User Status of candidates' accounts in Metrica.
In times when you will need to merge accounts/results, you may experience difficulties if one of the accounts you need to merge is Inactive.
Candidate accounts are merged, to allow the three separate tests (Reading and Listening, Writing and Speaking), to be displayed in one Test Report Form.
How do I re-activate an account?
1. Log into Metrica and go to My Institution> Candidates
- Enter the Username and click Search.
- Under the User status, you will see that the account is inactive.
2. Tick the box to the left of the Username and select Activate from the drop-down menu, then click Submit.
3. Click OK.
4. The Account will now be Active.
- To check this, enter the Username and click Search again.
If you would like to merge accounts, you may now proceed with the steps outlined in the Merge Candidate Accounts/Results article.
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